Privacy Policy

Beeswax Bay Farm

Privacy Policy

BEESWAXBAYFARM LTD  •  Co. No. 16451492  •  beeswaxbayfarm.co.uk

Last updated: May 2026. BEESWAXBAYFARM LTD is committed to protecting your personal information in line with the UK GDPR and the Data Protection Act 2018.

BEESWAXBAYFARM LTD is a private limited company registered in England and Wales (Company No. 16451492). Our registered office is at 28 Tudor Crescent, Atherstone, England, CV9 3DA. We operate the website beeswaxbayfarm.co.uk and are the data controller for personal information collected through it.

If you have any questions about how we use your data, please contact us at beeswaxbayfarm.co.uk/contact-us.

When you place an order or contact us, we may collect:

• Your name
• Delivery address
• Email address
• Phone number (if provided)
• Payment information (processed securely by our payment provider; we do not store card details)
• Any notes or messages included with your order

We also collect data automatically when you visit our website through cookies and third-party tracking tools (see Sections 6 and 7).

We use your personal information to:

• Process and fulfil your order
• Communicate with you about your order, including dispatch notifications and tracking updates
• Send you relevant updates and special offers where you have given permission or where we are entitled to under the PECR soft opt-in (see Section 5)
• Respond to queries or requests you send us
• Analyse how our website is used so we can improve it
• Comply with our legal obligations

Your personal information is shared with third parties only where necessary to fulfil your order or operate our website. This includes:

Postal and courier services (such as Royal Mail, FedEx, and equivalent carriers): your name and delivery address are passed to the carrier so your order can be delivered to you.

Fulfilment partners: On rare occasions, and where it allows us to serve you better, a small number of products may be fulfilled by a trusted partner on our behalf. In these cases, your name and delivery address are shared with that partner solely for the purpose of dispatching your order. Your information is not used by them for any other purpose, and all partners are required to handle your data in compliance with applicable data protection law.

Payment processors: Payment is handled securely by our payment provider. We do not store or have access to your full card details.

Analytics and advertising platforms: We use third-party tools including Google Analytics, Google Tag Manager, and Meta (Facebook) Pixel. These tools may collect information about how you use our website. Please see Section 7 for full details.

We do not sell your personal data. We do not share your information with any third party for their own marketing purposes.

From time to time we may contact you with relevant updates, news, and special offers. We will only do so in one of the following ways:

With your consent: If you opt in to marketing communications at the point of purchase or through our website, we will send you emails about our products and offers.

Under the soft opt-in (PECR): As an existing customer, we may contact you about similar products and services to those you have purchased, without requiring fresh consent, under Regulation 22 of the Privacy and Electronic Communications Regulations 2003 (PECR). This only applies where the communication is relevant to your previous purchase.

You will always have a clear and simple way to opt out, both at the point of purchase and in every marketing message we send. Opting out does not affect your order confirmations, dispatch notifications, or other transactional communications.

Our website uses cookies. Cookies are small text files stored on your device by your browser. We use a cookie consent banner to obtain your consent before any non-essential cookies are set.

We use the following types of cookies:

Essential cookies: Required for the website to function. These cannot be disabled.

Analytics cookies: Used to understand how visitors use our site. Set only with your consent.

Marketing and advertising cookies: Used to show relevant advertising and measure ad performance. Set only with your consent.

You can update your cookie preferences at any time via the cookie settings on our website, or by adjusting your browser settings.

We use the following third-party tools on our website. Each has its own privacy policy governing how it handles data:

Google Tag Manager: A tag management system used to deploy and manage tracking scripts on our website. It does not collect personal data directly but enables other tools listed here. Privacy policy: policies.google.com/privacy

Google Analytics: Used to analyse website traffic and user behaviour. Data collected includes pages visited, time on site, and general location (not precise). Data is anonymised and aggregated. Google may process this data on servers outside the UK; Google is certified under the UK-US Data Bridge. Privacy policy: policies.google.com/privacy

Meta Pixel (Facebook): Used to measure the effectiveness of our advertising on Facebook and Instagram, and to show relevant ads to people who have visited our website. Meta may process data on servers outside the UK. Privacy policy: facebook.com/privacy/policy

These tools are only activated where you have consented via our cookie banner. You can withdraw consent at any time through our cookie settings.

We retain order information for as long as reasonably necessary to meet our legal and accounting obligations, typically up to 7 years in line with HMRC requirements. We will not keep your personal data for longer than necessary.

Under UK GDPR, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (where we are not required to retain it by law)
• Object to or restrict certain types of processing
• Withdraw consent at any time where processing is based on consent
• Data portability (receive your data in a structured, machine-readable format)

To exercise any of these rights, contact us at beeswaxbayfarm.co.uk/contact-us. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our website uses secure HTTPS connections. Payment processing is handled by a PCI-compliant payment provider and we do not store card details.

Some of our third-party tools (including Google and Meta) may process data on servers outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as the UK-US Data Bridge or Standard Contractual Clauses, in line with UK GDPR requirements.

Our website may contain links to third-party websites including our Etsy shop and social media pages. We are not responsible for the privacy practices of those websites and encourage you to read their own privacy policies.

We may update this Privacy Policy from time to time. The current version will always be available at beeswaxbayfarm.co.uk/privacy. We will notify you of significant changes where required by law.

BEESWAXBAYFARM LTD

Registered in England and Wales  |  Company Registration No. 16451492

Registered Office: 28 Tudor Crescent, Atherstone, England, CV9 3DA

Contact: beeswaxbayfarm.co.uk/contact-us